Help center

We’ll help you get moving.

For app, billing, privacy, or account questions, contact Cadence Running LLC. Include your device model, iOS version, and a short description of what happened—but never send passwords or full payment-card details.

Contact support

Our support inbox handles technical issues, purchase access, privacy requests, and general questions.

Email Cadence support

Manage billing

Update billing, view invoices, or cancel a Cadence Pro subscription purchased through Stripe or Apple.

Manage subscription

Common fixes

Apps are not locking: In iOS Settings, confirm Cadence still has Screen Time / Family Controls authorization and that the apps or categories are selected in Cadence.
Run distance is not updating: Allow Precise Location and Always Location for Cadence while using an active Run Alarm. Also confirm Motion & Fitness access is enabled.
The alarm or reminder did not appear: Check Cadence notification and alarm permissions, Focus settings, device volume, and Low Power Mode.
Purchase is not recognized: Open Cadence Pro in the app and use Restore Purchases. For web purchases, open the redemption link sent after checkout using the same iPhone.
Strava will not sync: Disconnect and reconnect Strava, then confirm Cadence has the requested Strava permissions.

Privacy and deletion

Read our Privacy Policy or follow the account and data deletion instructions. We may ask for enough information to verify a request and locate the relevant anonymous or billing record.